This course will expand upon critical components of the performance management process, including pinpointing, developing measurement tools, considerations for monitoring performance both formally and informally, and will provide a very brief primer on graphing and data displays in performance management.
This course extends beyond the BCBA and BCaBA Task Lists by focusing on the precision of measurement and operationalizing behavior within performance management contexts—topics not explicitly specified in standard task list content. It is behavior-analytic in nature, emphasizing the selection and construction of clear, observable, and measurable performance definitions, implementation fidelity checks, interobserver agreement procedures, and data collection methods for decision-making in supervisory and organizational settings. The course is designed for certified and aspiring behavior analysts, especially those in supervisory roles, equipping them with rigorous, data-driven tools to enhance accuracy, consistency, and ethical accountability in performance assessment and management.
Publication Date: May 2025
This Supervision course provides 2 CEU credits for BACB, QABA, and IBAO.
Author/Speaker
Shannon Biagi is the CEO and founder of Chief Motivating Officers, LLC, an organization committed to improving the world at work through practical behavior change strategies. As an experienced organizational behavior management (OBM) practitioner, educator, and executive coach, she has partnered with organizations around the globe to drive meaningful, measurable change and empower leaders at all levels. Shannon is a Board-Certified Behavior Analyst (BCBA) and a co-author of the best-selling textbook OBM Applied: A Practical Guide to Implementing Organizational Behavior Management. She is completing her doctorate in Instructional and Performance Technology at the University of West Florida. Shannon also served for six years as Director of Operations for The OBM Network, the world’s largest professional development organization focused on OBM.
Instructor Qualifications
Shannon Biagi’s CV
| Requirement Category |
Meets Requirement (✔) |
Evidence / Description |
| Published Peer-Reviewed Research or Books on the Subject |
☑ Yes |
Co-author of OBM Applied! (Volumes 1–4), a peer-reviewed scholarly book series addressing Organizational Behavior Management, performance measurement, operational definitions, data-based decision making, and systems-level intervention. Additional peer-reviewed publication in MIT Sloan Management Review and other scholarly/professional outlets addressing evidence-based management, performance diagnostics, and measurement practices directly relevant to pinpointing and data use in organizational settings. |
| ≥ 5 Years of Practical Experience(e.g., direct service delivery, applied practice, professional engagement) |
☑ Yes |
Over a decade of applied professional experience in Organizational Behavior Management across nonprofit, healthcare, education, and business environments. Extensive hands-on experience operationalizing performance behaviors, developing measurement systems, monitoring performance formally and informally, conducting fidelity and reliability checks, and using performance data to guide supervisory and organizational decision-making. |
| ≥ 3 Years Teaching / Training / Mentoring Experience |
☑ Yes |
Extensive experience teaching, training, and mentoring professionals in OBM and performance management, including roles as university professor, Director of Continuing Education, and instructional designer. Has developed and delivered hundreds of professional trainings, workshops, and CE courses focused on pinpointing, measurement system design, data displays, and ethical data use in supervisory and organizational contexts. |
