This course will provide instruction on how to leverage various types of consequences as a leader and manager in an organization from a performance management practitioner perspective. The idea of reinforcement is expanded upon, including an analysis of verbally-mediated, rule-governed, indirect contingencies compared to direct reinforcement. Research is reviewed on the use of “reinforcers” such as Employee-of-the-Month, and how the use of penalties can impact staff behavior compared to the use of positive reinforcement. Finally, common applications of extinction in the workplace are explored, and tips are provided on best practices for the use of extinction, as well as reinforcers and punishers.ย
This course extends beyond the current BCBA and BCaBA Task Lists by addressing the nuanced use of consequences in workplace settingsโincluding reinforcement (both positive and negative), punishment, extinction, and indirectly mediated contingencies like employee recognition programsโwhich are not explicitly outlined in standard task list content. It remains fundamentally behavior-analytic in nature by grounding each topic in Organizational Behavior Management (OBM) principles, examining how various consequences function to shape employee behavior, differentiating between direct and rule-governed contingencies, and highlighting best practices for applying reinforcement and extinction ethically and effectively. This course is designed for certified and aspiring behavior analystsโespecially those in supervisory or organizational rolesโproviding practical, research-informed tools for leveraging consequence-based strategies to enhance staff performance and organizational outcomes.
Publication Date: May 2025
This Supervision course provides 2 CEU credits for BACB, QABA, and IBAO.
Speaker/Author
Shannon Biagi is the CEO and founder of Chief Motivating Officers, LLC, an organization committed to improving the world at work through practical behavior change strategies. As an experienced organizational behavior management (OBM) practitioner, educator, and executive coach, she has partnered with organizations around the globe to drive meaningful, measurable change and empower leaders at all levels. Shannon is a Board-Certified Behavior Analyst (BCBA) and a co-author of the best-selling textbook OBM Applied: A Practical Guide to Implementing Organizational Behavior Management. She is completing her doctorate in Instructional and Performance Technology at the University of West Florida. Shannon also served for six years as Director of Operations for The OBM Network, the worldโs largest professional development organization focused on OBM.
Instructor Qualifications
Shannon Biagi’s CV
| Requirement Category |
Meets Requirement (โ) |
Evidence / Description |
| Published Peer-Reviewed Research or Books on the Subject |
โ Yes |
Co-author of OBM Applied! (Volumes 1โ4), a peer-reviewed scholarly book series addressing Organizational Behavior Management, reinforcement systems, consequences, leadership behavior, and performance management. Additional peer-reviewed publication in MIT Sloan Management Review and other scholarly and professional outlets examining evidence-based management practices, reinforcement, punishment, and organizational contingencies relevant to workplace behavior change. |
| โฅ 5 Years of Practical Experience(e.g., direct service delivery, applied practice, professional engagement) |
โ Yes |
Over a decade of applied professional experience in Organizational Behavior Management across nonprofit, healthcare, education, and business settings. Extensive hands-on experience designing and evaluating consequence systems, reinforcement programs, recognition systems, extinction-based strategies, and performance management interventions aimed at shaping employee behavior and improving organizational outcomes. |
| โฅ 3 Years Teaching / Training / Mentoring Experience |
โ Yes |
Extensive experience teaching, training, and mentoring professionals in OBM and performance management, including roles as university professor, Director of Continuing Education, and instructional designer. Has developed and delivered hundreds of professional trainings, workshops, and CE courses on reinforcement, punishment, extinction, rule-governed behavior, and ethical leadership practices for supervisors and behavior analysts. |
